Privacy Policy

ENNES Inc. handles personal information collected through this website, inquiries, and business communications in accordance with this Privacy Policy and takes reasonable steps to manage and protect that information.

1. Data Controller

Company: ENNES Inc. (ENNES株式会社)

Address: 2-2-15-9F Minami-Aoyama, Minato-ku, Tokyo 107-0062, Japan

Representative: Shodai Narita

2. Personal Information

In this Policy, “personal information” means information that identifies a specific individual, either by itself or when readily combined with other information.

3. Information We Collect

We may collect the following information:

Name, email address, company name, and brand name
Website or product-page URLs
Business status, consultation details, and inquiry content
Record of acknowledgement of this Privacy Policy
Technical information that may be automatically recorded by this website or its security functions, such as IP address, browser type, device information, referring page, and submission time
Usage information collected through cookies and similar technologies

4. How We Collect Information

We collect personal information by lawful and fair means through inquiry forms, email, business communications, and the use of this website.

5. Purposes of Use

We use personal information for the following purposes:

To respond to inquiries and communicate with you
To review your request, prepare proposals or estimates, and manage pre-contract discussions
To manage contracts, service delivery, deliverables, billing, payment, and related transactions
To verify identity, prevent misuse and spam, and maintain website security
To analyse website usage and inquiry trends in a form that does not directly identify individuals, and to improve our services and website
To comply with legal obligations, protect our rights, and manage disputes

6. Service Providers

We may engage external service providers to support website hosting, form submission, email, data storage, analytics, security, and other necessary operations. We select such providers with reasonable care and, where appropriate, manage and supervise them through contracts or other suitable measures.

7. Third-Party Disclosure and International Processing

We do not disclose personal information to third parties without your consent except:

When required or permitted by law
When necessary to protect a person’s life, physical safety, or property and obtaining consent is difficult
In other circumstances permitted under applicable data-protection laws

Some cloud, form, email, security, and analytics providers we use may store or process information on servers outside Japan. We review available information about their terms, privacy practices, and security measures and handle personal information in accordance with applicable law.

8. Retention

Inquiry information that does not result in a contract or transaction is generally retained for two years from the date of our final response and then deleted unless there is a reasonable continuing need to retain it.

Information related to contracts, transactions, billing, accounting, legal obligations, or the protection of rights may be retained for the period required by law or reasonably necessary for business purposes.

User-level and event-level data in Google Analytics is configured to be retained for 14 months. Aggregated standard reports may remain available beyond that period because they are not covered by the same retention setting.

9. Security

We take reasonable security measures appropriate to the size and nature of our operations, including access controls, authentication, software updates, spam protection, and review of service providers, to reduce the risk of unauthorised access, disclosure, loss, destruction, alteration, or damage.

10. Your Rights and Requests

You may request information about the purposes for which we use your personal information, and may request access, correction, addition, deletion, suspension of use, erasure, or cessation of third-party disclosure, subject to applicable law.

Please submit requests through the inquiry form on this website. We may ask you to verify your identity and will respond within a reasonable period in accordance with applicable law. We may be unable to fulfil a request where legal requirements are not met or where doing so may adversely affect the rights or interests of another person.

We generally do not charge a fee. If actual costs such as postage are required, we will inform you in advance.

11. Google Analytics and Cookies

We use Google Analytics to understand website usage and improve this website. Google Analytics may use cookies and similar technologies to collect information such as pages viewed, browser and device information, referring source, approximate location, and other usage data.

Google handles this information under its own terms and privacy policy. For more information, please review the Google Privacy Policy.

You may disable Google Analytics measurement by using the Google Analytics Opt-out Browser Add-on. You may also disable cookies through your browser settings, although doing so may affect some website functions.

12. Changes to This Policy

We may update this Policy in response to changes in law, the services we use, or our operating practices. If a change is material, we will provide a clear notice on this website. An updated Policy applies from the time it is published on this website.

13. Contact

Please use the inquiry form on this website for questions about this Policy, the handling of personal information, or requests relating to your personal information.

14. Governing Version

This English version is intended to provide the same information as the Japanese version. If any inconsistency arises, the Japanese version will prevail to the extent permitted by applicable law.

Where privacy or data-protection laws outside Japan apply to a particular matter, ENNES Inc. will handle that matter in accordance with the applicable law.

Last updated: July 22, 2026